At Jio Fashion Hub, we want you to shop with confidence. If something isn’t right, we’re here to help with a simple and transparent return process.
To be eligible for a return:
The item must be unused, unworn, and in its original condition
All original tags, packaging, and accessories must be intact
The product must not be damaged, altered, or washed
Proof of purchase (order ID or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
You can request a return within 7 days of receiving your order
Requests made after this period may not be accepted
We recommend initiating your return as soon as possible after delivery.
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund
If approved, the refund will be processed to your original payment method
Please allow 3–5 business days for the amount to reflect in your account
Note: Processing time may vary depending on your bank or payment provider.
Exchanges are available for size or product-related issues, subject to availability
If the requested item is unavailable, you may choose a refund or store credit
All exchanges must meet the same eligibility criteria as returns
If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of delivery
Share clear photos or videos of the issue for verification
Once confirmed, we will arrange a replacement or full refund at no additional cost
The following items are not eligible for return or refund:
Items marked as “Final Sale” or “Non-Returnable”
Innerwear or hygiene-sensitive products
Customized or made-to-order items
Products returned without original packaging or tags
Return shipping costs may be borne by the customer unless the return is due to our error
In eligible cases, we may arrange reverse pickup or reimburse reasonable shipping charges
To initiate a return or exchange, please contact us:
Email: jiofashionhub.in@gmail.com
Please include your order ID, product details, and reason for return for faster assistance.
At Jio Fashion Hub, your satisfaction is our priority. We are committed to making your shopping experience smooth, reliable, and trustworthy.